Privacy Policy

1. Overview

This Privacy Policy explains how UltraSIPs collects, uses, and protects personal data when you use our website, request a quote, create an account, or place an order.

2. Information We Collect

2.1 Account and orders

• Name, email address, phone number
• Billing and delivery addresses
• Order details, order status, and delivery preferences

2.2 Quotes and contact requests

• Project details you submit in our quote or contact forms
• Uploaded files (for example, drawings or measurements)

2.3 Analytics and usage

• Pages viewed and actions taken on the site
• Referral source, campaign tags, and basic device/browser information
• Session identifiers stored in local storage to group activity
• IP address and approximate location (city/region/country) derived from IP
• IP address and device data used for security, abuse prevention, and fraud detection

2.4 Cookies and local storage

• Session cookies for login and admin access
• Cart cookies to keep your basket between visits
• Local storage keys for analytics session tracking (optional)

3. Cookies and Consent

We use cookies and similar technologies to run the site, analyse traffic, and support marketing. Non-essential cookies are only set when you give consent via our cookie banner.

• Essential cookies: Required for site functionality and security.
• Analytics cookies: Help us understand how the site is used.
• Marketing cookies: Used to measure and deliver relevant advertising.

You can accept all cookies, reject optional cookies, or customise your preferences at any time using the cookie banner.

4. How We Use Information

• Provide quotes, process orders, and deliver products
• Manage your account, orders, and support requests
• Send service emails (order confirmations, delivery updates)
• Send marketing updates only if you opt in
• Improve site performance, products, and customer experience
• Detect, prevent, and investigate fraud or misuse of the website

We only use your email address for UltraSIPs communications. We do not sell or rent email addresses to third parties.

5. Legal Basis for Processing

We process personal data to perform contracts with customers, to respond to requests, to meet legal obligations, and based on our legitimate interests in operating and improving the business. Where required, we rely on consent (for example, marketing and analytics cookies).

6. Sharing and Service Providers

We share data only with trusted service providers who help us operate the site and fulfil orders. This can include payment processors, email delivery services, hosting providers, delivery partners, analytics or advertising platforms, and IP geolocation services to estimate visitor region. We do not sell personal data or allow partners to use it for their own marketing.

7. Data Retention

We keep personal data only as long as needed to provide services, maintain records, and meet legal or accounting obligations. When data is no longer required, we delete or anonymise it.

8. Your Rights

You may request access, correction, deletion, restriction, or portability of your personal data. You may also object to processing or withdraw consent where applicable. To exercise these rights, contact us using the details below.

9. Security

We use administrative, technical, and organisational safeguards to protect personal data. Access to customer and order data is restricted and monitored. Payment data is handled by our payment provider and is not stored on our servers.

10. International Transfers

We primarily process data in the UK. Some service providers may process data in other regions. Where this occurs, we use appropriate safeguards to protect your information.

11. Contact

If you have questions about this Privacy Policy or your data, contact us at:

Email: enquiries (at) ultrasips.com
Phone: 0800 033 7330